Position Overview

Ultimate Staffing Services is seeking a dedicated Customer Service Representative for a role in Nevada. This position requires a candidate who excels in customer service and thrives in a fast-paced environment. The ideal candidate will have over 3 years of customer service experience and be proficient in QuickBooks and MS Office. Experience with SPS Fulfillment and prior experience in the medical device industry are considered a plus.

Responsibilities

• Order Processing: Accurately enter, process, create shipping labels and BOLs, and track customer orders using QuickBooks and SPS Fulfillment systems to ensure timely and accurate delivery.
• Amazon/Walmart Fulfillment: Manage FBA shipments and Amazon and Walmart inventory.
• Customer Support: Provide excellent customer service by promptly addressing customer inquiries via phone and email ensuring a positive customer experience.
• Product Knowledge: Develop a deep understanding of medical device products to provide accurate information and support to customers, and handle customer complaints.
• Account Management: Maintain customer accounts by acknowledging orders, resolving shipping discrepancies, and managing returns or exchanges.
• Communication: Liaise with internal departments (sales, shipping, and technical support) to resolve customer issues efficiently and provide timely updates.
• Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Problem Solving: Proactively identify and resolve customer issues, demonstrating a problem-solving mindset and attention to detail.
• Reporting: Prepare regular reports on customer service activities, including feedback and trends, to support continuous improvement efforts.
• Process Improvement: Participate in continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
• Assisting Other Departments: Help other departments when needed.

Qualifications

• Minimum of 3 years of experience in a customer service role, preferably within the medical device industry.
• Proficiency in QuickBooks and SPS Fulfillment is required.
• Strong knowledge of MS Office Suite, particularly Outlook, Word, and Excel.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong problem-solving skills and a proactive approach to customer service.
• Detail-oriented with strong organizational skills.
• Ability to learn quickly and adapt to changing environments.
• Previous experience in the medical device industry is a plus.
• Must be able to lift at least 25 lbs.

Required Work Hours

Monday - Friday, 1st shift

Benefits

• Medical, Dental, and Vision

Additional Details

Pay Range: $23.00 per hour

The Customer Service Representative will typically work in a professional office setting in Nevada. A valid driver's license and reliable transportation are required.